ROLES & RESPONSIBILITIES

• Check in clients and alert the providers they have arrived, bring clients back to the treatment rooms

• Assist patients with initial paperwork and pre-appt information

• Schedule and coordinate appointments

• Participate in operations activities such as: electronic medical record keeping, inventory, ordering front office supplies, restocking of product and supplies, and maintaining store/front desk cleanliness standards

• Work with the store lead and operations team to make sure all necessary supplies are in stock and available for clients

• Answer any and all questions regarding costs and services (deferring to a provider if necessary)

• Administrative duties include but are not limited to: greeting guests, managing calendars, answering phone calls/weave messages, sorting mail and unboxing deliveries

• Manage office email and phone communications to clients including: answering patient queries, appt. requests, and ensure quality customer service

• Sell packages, retail products, and take payments following treatments

• Ensure confidentiality of sensitive information, HIPAA

• Radiate the JECT mission and team goals, including KPIs and OKRs

• Maintenance of client profiles across all systems: completing profiles for new clients, updating contact details when required, recording notes after all interactions with client, whether the interaction was via phone, text, email, or in-person

• Ad hoc tasks that are consistent with the responsibilities of the position

MINIMUM EXPERIENCE 

1-2 years in a customer service focused role

Experience in medical aesthetics or similar industry highly advantageous 

A strong work ethic and ability to operate as a team, adopting a positive and pro-active approach

Excellent verbal and written communication skills

High attention to detail

Must be willing to work a flexible schedule including some evenings and weekends

Salary Range: $50,000 - $65,000