WE’RE HIRING.

JOIN THE TEAM.


Client Communications Coordinator

ROLES & RESPONSIBILITIES

  • Manage and respond to incoming client communications via phone, text message, and email

  • Answer any and all questions regarding costs and services (deferring to a provider if necessary)

  • Schedule patients for initial and future appointments and enter all relevant patient demographics into practice management system as directed 

  • Resolve client questions and issues with the utmost care and attention to detail

  • Share customer feedback and information with other team members and managers in order to continuously evolve the client experience 

  • Maintenance of client profiles across all systems: completing profiles for new clients, updating contact details when required, recording notes after all interactions with client, whether the interaction was via phone, text, email, or in-person

  • Nurture relationships and facilitate client reach outs proactively and on a regular basis 

  • Deliver personalized service while meeting quality and productivity standards 

  • Ensure confidentiality of sensitive information, HIPAA

  • Radiate the JECT mission and team goals, including KPIs and OKRs

  • Ad hoc tasks that are consistent with the responsibilities of the position

MINIMUM EXPERIENCE 

1-2 years in a customer service focused role

Experience in medical aesthetics or similar industry highly advantageous 

A strong work ethic and ability to operate as a team, adopting a positive and pro-active approach

Excellent verbal and written communication skills

High attention to detail

Must be willing to work a flexible schedule including some evenings and weekends


WE ARE ALWAYS LOOKING FOR TALENTED INDIVIDUALS TO JOIN OUR TEAM.
IF YOU THINK YOU WOULD BE A GREAT FIT, EMAIL YOUR RESUMÉ AND COVER LETTER TO CAREERS@JECTNYC.COM.
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