ROLES & RESPONSIBILITIES

• Manage and respond to incoming client communications via phone, text message, and email

• Answer any and all questions regarding costs and services (deferring to a provider if necessary)

• Schedule patients for initial and future appointments and enter all relevant patient demographics into practice management system as directed 

• Resolve client questions and issues with the utmost care and attention to detail

• Share customer feedback and information with other team members and managers in order to continuously evolve the client experience 

• Maintenance of client profiles across all systems: completing profiles for new clients, updating contact details when required, recording notes after all interactions with client, whether the interaction was via phone, text, email, or in-person

• Nurture relationships and facilitate client reach outs proactively and on a regular basis 

• Deliver personalized service while meeting quality and productivity standards 

• Ensure confidentiality of sensitive information, HIPAA

• Radiate the JECT mission and team goals, including KPIs and OKRs

• Ad hoc tasks that are consistent with the responsibilities of the position

MINIMUM EXPERIENCE 

1-2 years in a customer service focused role

Experience in medical aesthetics or similar industry highly advantageous 

A strong work ethic and ability to operate as a team, adopting a positive and pro-active approach

Excellent verbal and written communication skills

High attention to detail

Must be willing to work a flexible schedule including some evenings and weekends